our jewellery is crafted to the highest standards. If you're not completely satisfied, we're here to help.
Change of Mind We accept returns within 30 days of delivery for items in original, unworn condition with all packaging intact. Return shipping is at the customer's expense.
The item was unused not damaged To qualify for a return or exchange:
– Items must be unworn, unused, and in original condition
– Original packaging and tags must be included
Faulty or Damaged Items Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
How to Return Email us at novastellasupport@gmail.com or WhatsApp at +61 432 836 585 with your order number and reason for return within 24 hours of receiving the package. We'll respond within 2 business days.
Exclusions Custom or engraved pieces cannot be returned unless faulty.
Please note the following items are not eligible for return:
– Custom-made or personalized pieces
– Engraved items
– Items that have been resized, modified, or worn
– Special custom-cut stones or made-to-order designs